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    Frequently Asked Questions

    General Frequently Asked Questions

    Are tracks licensed?
    Yes, we hold Licensing Agreements with bodies including PRS for Music. These bodies distribute royalties back to the copyright owners of the original music, such as the Artists, Writers and Publishers.
    Can I suggest a track?
    Yes, we would love to hear any Track suggestions you may have. We work closely with track manufacturers and periodically discuss Track choice with each of them.
    Does my venue need a license to run karaoke?
    Your venue will need the relevant license to operate live music / karaoke at your venue. Please consult whoever deals with your license arrangements if you are in doubt if you can hold karaoke at your venue.
    How many Tracks are available to sing?
    Thousands and thousands and thousands. The catalogue of tracks available is continuously growing as we are always adding new tracks.
    How often are new Tracks added?
    Very regularly. We are committed to the continuous growth of Karaoke songs, as new tracks are added they automatically become available to you, updates happen automatically and all new tracks are available to all account holders, be they Pay As You Go or Subscriptions.
    What is the quality of the Karaoke Tracks like?
    The Tracks are of the very highest quality as they are from the UKs leading karaoke track brands, currently these include:

    • Sing to the World®

    • Zoom®

    • Track Factory®

    PAY AS YOU GO - Frequently Asked Questions

    Do I have control over the Queued Tracks when a Karaoke Session is active?
    Yes, whilst the Service is fully automated, you can also control the Service should you wish or need to. You will be able to add tracks, skip tracks, reorder tracks and also pause everything. You can do all of this from your own mobile device, simply by logging into your account, you won’t need to go back to where your laptop / computer is.
    Do I need an Audio system and Display Screen?
    Yes, you can connect your laptop, computer or device to your existing audio and visual equipment, to operate the Venue Service you will simply need:

    • Audio System (the sound system at your venue)

    • Display Screen or multiple screens (the TV / Display screens at your venue)

    • Internet Connection

    • Microphones

    If you don’t have any of these, contact us for assistance on 0333 600 8487, calls are charged at the standard rate.
    Do I need to allow customers access to my internet?
    No, customers interact using their own mobile devices and using their own data plans. The data usage to search and request tracks is truly minimal for your customers.
    Does it cost my customers anything?
    No, you purchase the credits, there is nothing for your customers to pay.
    Does the Service require a fast broadband speed?
    No, the Service is completely fine running on a basic broadband speed.
    Does the service run itself?
    Yes, once you activate a karaoke session, the service will take song requests from customers, it will queue these tracks, prompt the next singer with a countdown and plays the track.
    How do I receive payment receipts?
    All receipts for purchased credit packs can be found within Your Account section. Receipts are generated automatically following each payment.
    How do my customers request songs?
    When you start a karaoke session, your customers simply visit the website link shown on the screen at your venue and ‘Join the Karaoke Session’.

    This is simple and quick and requires no downloads.

    Once they join your karaoke session, they can browse and search through the tracks and request a song to sing.

    Tracks are then automatically queued and each singer is prompted to the microphone when it is their turn to sing.
    How does it work?
    Once you have created your account, you can connect your laptop, computer or device to your audio and display equipment in your venue and activate a karaoke session anytime you wish. If you are operating a Pay As You Go account, you will need to purchase credits in advance. If you are operating a Subscription account, you can host any time you wish without having to purchase credits.
    How quickly can I be up and running Karaoke?
    Almost immediately! Obviously once you have created your account, purchased credits and connected your laptop, computer or device to your audio/visual equipment.

    We would advise that you run a practise session for yourself so that you can see how it operates and to familiarise yourself with how it works. You’ll love it!
    I currently use a DJ to host our normal karaoke, can I still use a DJ with the Venue Service?
    Yes of course, whilst the Venue Service can be operated fully automatically and without the need of a DJ, you can still use a DJ, they can access as an Admin User and control the queue.
    I don’t have or cannot use my Laptop or PC to connect to my audio / visual equipment, is there anoth
    Yes, you can use our VenueBox. The VenueBox connects to your internet and to your audio and visual equipment. The VenueBox is only available as part of a Subscription, we do not provide the option of a VenueBox for Pay As You Go accounts. For more details on the VenueBox, see the other FAQ section below ‘Connecting using a VenueBox.
    My Venue has an Audio System and Display Screens, but we don’t have any Microphones?
    You can either purchase your own microphones to use, or you can order microphones from our store within your Account Section.
    What does each credit cost?
    One credit = one track.
    Each credit costs 49p per credit and can be purchased in credit packs so that you can ensure you always have enough credits. Once you have registered there is a handy guide to help you estimate how many credits you might need for a typical karaoke session.
    What happens if I have a problem at any point?
    The service is fully supported 7 days a week, the Support contact details can be found within Your Account section and we are always here to help and to also answer any queries you may have.
    What if I need to finish my karaoke session (my venue needs to close for the evening) and there are
    If there are tracks queued and you need to close your venue, these tracks already queued (but not played yet) will be credited back to your account the following day.

    For example, there are 10 tracks still left in the queue at 11:30pm when you need to close. Simply stop the karaoke session and the following day, these unused track credits will automatically be credited back to your account.
    What if I run out of credits before my karaoke session has finished?
    There is a handy guide in your account which shows you how many credits you will typically need dependent on how long you will be running your karaoke session.

    Before commencing your karaoke session, you can easily see how many credits you have left and you can purchase more in credit blocks.

    If you don’t want to keep checking your credits and operate karaoke sessions on a regular basis, you can subscribe instead and pay a monthly fee and operate karaoke sessions whenever you wish without limits.
    Will I need to download any apps?
    No, that’s how great the service is, you or your customers will not need to download anything, the Service is accessible from any internet enabled device, such as a smartphone.
    Will my customers find it easy to interact with?
    They will find it very easy! Instructions display on screen and within seconds they are able to search and select tracks to sing. It’s great being able to search and request without having to pass books around or fill in bits of paper.

    SUBSCRIPTIONS - Frequently Asked Questions

    Can you assist me in setting up my VenueBox?
    We are on hand to assist you via telephone with any queries you may have.

    We would advise that if you feel that you may need assistance in setting up your VenueBox that you speak to us before you subscribe to the service so we can answer any queries you have in the first instance.
    Do I have control over the Queued Tracks when a Karaoke Session is active?
    Yes, whilst the Service is fully automated, you can also control the Service should you wish or need to. You will be able to add tracks, skip tracks, reorder tracks and also pause everything. You can do all of this from your own mobile device, simply by logging into your account, you won’t need to go back to where your laptop / computer is.
    Do I need an Audio system and Display Screen?
    Yes, you can connect your laptop, computer or device to your existing audio and visual equipment, to operate the Venue Service. OR you can use our VenueBox, either way you will simply need:

    • Audio System (the sound system at your venue)

    • Display Screen or multiple screens (the TV / Display screens at your venue)

    • Internet Connection

    • Microphones

    If you don’t have any of these, contact us for assistance on 0333 600 8487, calls are charged at the standard rate.
    Does it cost my customers anything?
    Yes, once you activate a karaoke session, the service will take song requests from customers, it will queue these tracks, prompt the next singer with a countdown and plays the track.
    Does the Service require a fast broadband speed?
    No, customers interact using their own mobile devices and using their own data plans. The data usage to search and request tracks is truly minimal for your customers.
    How do I order a VenueBox?
    You can select the VenueBox option when subscribing, this will then be shipped out to you.

    Please note you will need to allow up to 10 working days for a VenueBox to be shipped to you.
    How do I receive payment receipts?
    All receipts can be found within Your Account section. Receipts are generated automatically following each payment.
    How do my customers request songs?
    When you start a karaoke session, your customers simply visit the website link shown on the screen at your venue and ‘Join the Karaoke Session’.

    This is simple and quick and requires no downloads.

    Once they join your karaoke session, they can browse and search through the tracks and request a song to sing.

    Tracks are then automatically queued and each singer is prompted to the microphone when it is their turn to sing.
    How do Subscription payments work?
    Our secure payment providers take the recurring Card Payment automatically every month. When you subscribe, you enter your details, the details of the Venue and Payment Details. You can also change your Payment Details within Your Account after you have subscribed. We can also offer alternative methods of payment, please contact us on 0333 600 8487 for details.
    How does it work?
    Once you have created your account, you can connect your laptop, computer or device (or our VenueBox) to your audio and display equipment in your venue and activate a karaoke session anytime you wish without the need to buy credits in advance.
    How does the VenueBox connect?
    The VenueBox connects to the internet via ethernet cable. There is a WiFi option, you will need to contact us prior to ordering a VenueBox if you wish to connect via WiFi.

    Your audio equipment can be connected using the RCA port on the VenueBox.

    Your display equipment can be connected using the HDMI port on the VenueBox.
    How quickly can I be up and running Karaoke?
    If connecting using your laptop, computer or device to the equipment in your venue
    Once you have subscribed and you have connected your equipment, you will be able to start karaoke sessions straight away. We would advise that you run a practise session for yourself so that you can see how it operates and to familiarise yourself with how it works. You’ll love it!

    If connecting using the VenueBox option to connect to the equipment in your venue
    You will need to allow up to 10 working days for the VenueBox to be shipped out to you. Once you receive the VenueBox and have connected it to your audio / visual equipment, you will be able to start karaoke sessions straight away. We would advise that you run a practise session for yourself so that you can see how it operates and to familiarise yourself with how it works. You’ll love it!
    I currently use a DJ to host our normal karaoke, can I still use a DJ with the Venue Service?
    Yes of course, whilst the Venue Service can be operated fully automatically and without the need of a DJ, you can still use a DJ, they can access as an Admin User and control the queue.
    I don’t have or cannot use my Laptop or PC to connect to my audio / visual equipment, is there anoth
    Yes, you can use our VenueBox. The VenueBox connects to your internet and to your audio and visual equipment. The VenueBox is only available as part of a Subscription and is an option you can select when first setting up your subscription.
    Is the VenueBox an additional cost?
    No, if you wish to choose using a VenueBox instead of your own laptop, computer or device, it will be shipped out to you free of charge. The VenueBox is only available when you subscribe, it is not available on the Pay As You Go option.
    My Venue has an Audio System and Display Screens, but we don’t have any Microphones?
    You can either purchase your own microphones to use, or you can order microphones from our store within your Account Section.
    What happens if I have a problem at any point?
    The service is fully supported 7 days a week, the Support contact details can be found within Your Account section and we are always here to help and to also answer any queries you may have.
    What is the VenueBox?
    The VenueBox connects to the internet and to your Audio / Visual equipment in your venue.

    The VenueBox can be used instead of you using your laptop, computer or device to run the Venue Service.

    The VenueBox is only available as an option when subscribing to the Karaoke Venue Service. It is not available on the Pay As You Go option.
    Will I need to download any apps?
    No, that’s how great the service is, you or your customers will not need to download anything, the Service is accessible from any internet enabled device, such as a smartphone.
    Will my customers find it easy to interact with?
    They will find it very easy! Instructions display on screen and within seconds they are able to search and select tracks to sing. It’s great being able to search and request without having to pass books around or fill in bits of paper.

    Any questions?

    Speak with one of the team.

    0121 573 0287

    Enquiries & Sales Line Open

    Mon - Fri, 9am - 5pm


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